Privacy Policy

VI&BRI Shop – Privacy Policy

Effective Date: 11/11/2025

At VI&BRI Shop, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our store.

1. Information We Collect

We may collect the following types of information:

Personal information: such as your name, shipping address, email address, and phone number when you make a purchase or contact us.
Payment information: processed securely through our payment providers we do not store your credit or debit card details.
Usage data: such as your IP address, browser type, and how you interact with our website.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders.
Communicate with you regarding your purchase or inquiries.
Improve our website, services, and customer experience.
Comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information. We may share it only with trusted third-party providers (such as shipping carriers or payment processors) to complete your order.

4. Data Security

We use appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or disclosure.

5. Your Rights

You can request to access, update, or delete your personal information by contacting us at store@viandbri.online.

6. Contact Us

If you have any questions about this Privacy Policy, please email store@viandbri.online.
We aim to respond within 24 hours.

Return and Refund Policy

VI&BRI Shop – Refund & Exchange Policy

Effective Date: 11/11/2025

At VI&BRI Shop, customer satisfaction is important to us. However, we do not offer refunds. Exchanges are available under the conditions below.

1. Exchanges Only

We accept exchanges for items that are:

Unused and in original condition (with tags and packaging intact).
Returned within 5 days of delivery.

Please email store@viandbri.online with your order number and a brief description of the issue before returning any item. Our team will review your request and provide instructions for exchange.

2. No Refunds

We do not issue refunds for any reason unless required by law. Please review your order carefully before completing your purchase.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will gladly exchange it for the same item or an item of equal value.

4. Shipping Delays

Please note that holiday shipping times may be delayed due to high order volume or carrier issues. We appreciate your patience and understanding during these periods.

5. Customer Service

For all inquiries, contact store@viandbri.online.
Please allow up to 24 hours for a response.